FAQ's

  1. What is sterling silver? Sterling silver is a high-quality silver alloy consisting of 92.5% pure silver and 7.5% of other metals, usually copper. It is known for its lustrous appearance and durability, making it a popular choice for jewelry.

  2. What is gold fill jewelry? Gold fill jewelry is made by bonding a layer of solid gold to a base metal core, typically brass or copper. The gold layer is thicker than that of gold-plated jewelry, making gold fill jewelry more durable and long-lasting. It offers the look and feel of solid gold at a more affordable price.

  3. Is sterling silver hypoallergenic? While sterling silver is generally considered hypoallergenic, some individuals may have sensitivities or allergies to specific metals. The small percentage of other metals, such as copper, in sterling silver may cause reactions in rare cases. If you have known allergies, it's best to test the jewelry or consult with a dermatologist.

  4. How can I clean and care for sterling silver jewelry? To clean sterling silver jewelry, you can use a soft cloth or a silver polishing cloth to gently remove tarnish and restore shine. Avoid using harsh chemicals or abrasive materials that may scratch the silver. When not wearing the jewelry, store it in a cool, dry place, preferably in an airtight bag or box to prevent tarnishing.

  5. Can I wear sterling silver jewelry in water? While sterling silver is generally resistant to water, it's best to avoid prolonged exposure to water or submerging the jewelry. Chlorine, saltwater, and harsh chemicals can cause tarnishing or damage to the silver. It's advisable to remove sterling silver jewelry before swimming, bathing, or engaging in activities that involve water.

  6. What is gold fill jewelry made of? Gold fill jewelry is composed of a layer of solid gold that is mechanically bonded or permanently fused to a base metal core, such as brass or copper. The gold layer is typically much thicker than that of gold-plated jewelry, making gold fill jewelry more durable and resistant to wear.

  7. Is gold fill jewelry tarnish-resistant? Gold fill jewelry is more tarnish-resistant compared to gold-plated or gold vermeil jewelry. However, over time, exposure to moisture, chemicals, and body oils can cause some oxidation or dullness. Proper care, such as regular cleaning and storing the jewelry properly, can help maintain its shine and prevent tarnishing.

  8. Can I wear gold fill jewelry every day? Yes, you can wear gold fill jewelry every day. Gold fill jewelry is designed for everyday wear and is more durable compared to gold-plated jewelry. With proper care, it can maintain its beauty and shine for a long time.

  9. How do I clean and care for gold fill jewelry? To clean gold fill jewelry, use a soft cloth or a mild soap solution and warm water. Gently wipe the jewelry to remove any dirt or oils. Avoid using abrasive materials or harsh chemicals that can damage the gold layer. When not wearing the jewelry, store it in a cool, dry place, ideally in an airtight bag or box, to prevent scratches and tarnishing.

  10. Are your jewelry pieces nickel-free? Yes, all our jewelry pieces are nickel-free. We prioritize the use of high-quality materials and adhere to strict quality standards to ensure that our jewelry is safe and suitable for individuals with nickel allergies or sensitivities.

  11. How do I determine my ring size? To determine your ring size, you can use a ring sizer tool or visit a local jewelry store for professional measurement. Alternatively, you can measure the inner diameter of a well-fitting ring you already own and match it to a ring size chart available on our website. We also offer adjustable rings for added flexibility.

  12. What is the difference between sterling silver and silver-plated jewelry? The main difference between sterling silver and silver-plated jewelry lies in the composition and durability. Sterling silver contains 92.5% pure silver, while silver-plated jewelry has a thin layer of silver coating applied over a base metal. Sterling silver is more durable, resistant to tarnishing, and has a higher silver content.

  13. Can I wear sterling silver and gold fill jewelry together? Yes, you can mix and match sterling silver and gold fill jewelry. Many individuals enjoy creating unique and personalized looks by combining different metals. It's a matter of personal preference and style.

  14. What does "925" stamped on sterling silver mean? The "925" stamp on sterling silver indicates that the jewelry is made of 92.5% pure silver. It is a standard hallmark used to authenticate sterling silver and ensure its quality.

  15. Do you offer custom jewelry designs? Yes, we offer custom jewelry designs. Please contact our customer support or visit our website to inquire about customizing a piece of jewelry to your specifications.

  16. What is the shipping cost and delivery time for orders? Shipping costs and delivery times vary depending on your location and the shipping method chosen. We provide detailed shipping information during the checkout process. You can select your preferred shipping option and view the associated costs and estimated delivery times before completing your purchase.  Please refer to our Shipping Policy page on our website for detailed information.

  17. What is your return/exchange policy? We have a flexible return/exchange policy. If you're not satisfied with your purchase, you can return the item within a specified timeframe for a refund or exchange, subject to our terms and conditions. Please refer to our Returns & Exchanges page on our website for detailed information..

  18. Can I track my order? Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.

  19. Do you offer international shipping? Unfortunately, at this time we only offer shipping to the United States.

  20. How can I contact your customer support? You can contact our customer support by email at info@greenhilljewelrystudio.com or through the contact form on our website. We are available to assist you with any inquiries, concerns, or assistance you may need. The contact information can be found on our "Contact Us" page.