Refund policy

Returns and Exchanges Policy

At GreenHillJewelry, we take pride in crafting each piece of jewelry with meticulous attention to detail and quality craftsmanship. However, we understand that sometimes situations arise where returns or exchanges become necessary. We strive to make this process as simple and convenient as possible for our valued customers.

90-Day Return or Exchange Policy for Broken or Damaged Items: We offer a generous 90-day return or exchange policy for items that are broken or damaged upon receipt. If you receive a damaged or defective item, please contact our customer service team within 90 days of receiving your order to initiate the return or exchange process.

To be eligible for a return or exchange due to damage or defect, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

Returns or Exchanges for Personal Preference: Please note that returns or exchanges based on personal preference, such as simply not liking the product or changing your mind, are not eligible under our policy. We encourage our customers to carefully review product descriptions, images, and measurements before making a purchase to ensure it meets their preferences and expectations.

How to Initiate a Return or Exchange: To initiate a return or exchange, please contact our customer service team at info@greenhilljewelrystudio.com. Please provide your order number and a detailed description of the issue or reason for the return or exchange. Our team will guide you through the process and provide you with further instructions.

Refunds and Exchanges Process: Once your return or exchange is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within a reasonable timeframe.

If you are exchanging an item, the new item will be shipped out to you promptly after the return is processed, subject to availability.

Shipping Costs: Please note that customers are responsible for the cost of return shipping unless the return or exchange is due to an error on our part or a defective product.

Contact Us: If you have any questions or concerns regarding our returns and exchanges policy, please don't hesitate to contact me at info@greenhilljewelrystudio.com. We are here to assist you and ensure your experience with GreenHillJewelry is exceptional.

Thank you for choosing GreenHillJewelry. We appreciate your support and trust in our handmade jewelry creations.